Privacy Policy
Sea Fish Mongers (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us.
1. Who We Are
Sea Fish Mongers
Address: G.05, Barking Enterprise Centre, 50 Wakering Road, Barking, Essex, IG11 8GN
Phone: 07856036399
Email: info@seafishmongers.co.uk
Business Hours: Mon – Sat | 9:00 AM – 6:00 PM
We aim to respond to all data protection enquiries within 24 hours.
We are the data controller for the purposes of the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following personal data about you:
Contact Information: name, email address, phone number, delivery address.
Order & Transaction Data: purchase history, payment details (processed securely by third-party payment gateways), delivery preferences.
Website Usage Data: IP address, browser type, device information, pages visited, and cookies (see Section 7).
Communications: records of your correspondence and enquiries with us.
We do not knowingly collect data from children under 18 years old.
3. How We Use Your Information
We use your information for the following purposes:
To process and fulfil your orders and payments.
To communicate with you about your orders, enquiries, or account.
To improve our website, services, and customer experience.
To send you marketing communications (if you have opted in).
To comply with legal obligations and prevent fraud.
4. Lawful Basis for Processing
We process your personal data under the following lawful bases:
Contractual necessity – to perform our contract with you when you place an order.
Legal obligations – to comply with accounting, tax, and other legal requirements.
Legitimate interests – to improve our services and communicate with you about your account.
Consent – when you opt in to receive marketing communications (you may withdraw consent at any time).
5. Sharing Your Information
We may share your personal data with:
Trusted third-party service providers (e.g. payment processors, couriers, IT support).
Legal or regulatory authorities if required by law.
We will never sell, rent, or trade your personal data to third parties for marketing purposes.
6. Data Retention
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
Once data is no longer needed, it will be securely deleted or anonymised.
7. Cookies & Tracking
Our website uses cookies and similar technologies to improve functionality and user experience.
You can manage your cookie preferences through your browser settings.
For more information, please see our Cookie Policy.
8. Your Data Protection Rights
Under UK data protection law, you have the following rights:
Right to access your personal data.
Right to correct inaccurate or incomplete data.
Right to request erasure of your data (subject to legal obligations).
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent (where processing is based on consent).
To exercise your rights, contact us at info@seafishmongers.co.uk.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
All online payments are processed via secure, PCI-compliant third-party payment gateways.
10. International Data Transfers
We primarily store and process your data within the UK. If we transfer your data outside the UK, we will ensure appropriate safeguards are in place to protect your privacy rights.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Please review this policy periodically to stay informed.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Sea Fish Mongers
G.05, Barking Enterprise Centre
50 Wakering Road, Barking, Essex, IG11 8GN
Email: info@seafishmongers.co.uk
Phone: 07856036399
Hours: Mon – Sat | 9:00 AM – 6:00 PM
We aim to respond to all privacy-related enquiries within 24 hours.