Guest Relations Manager

Location: Barking Enterprise Centre, 50 Wakering Road, Barking, Essex IG11 8GN
Salary: £28,600 per annum
Job Type: Full-time, Permanent
Company: Sea Fish Mongers Ltd

About Sea Fish Mongers Ltd

Sea Fish Mongers Ltd is a dynamic seafood trading and distribution company based in Barking, Essex. We specialise in sourcing, processing, and delivering premium seafood across the UK and international markets. By combining traditional seafood expertise with modern supply chain technology and AI-driven systems, we strive to bring efficiency, transparency, and sustainability to the seafood industry.

About the Role

We are seeking a Guest Relations Manager to oversee customer experience and ensure exceptional service across all client interactions. This role is key to maintaining and enhancing our relationships with clients, suppliers, and partners, ensuring satisfaction, loyalty, and positive brand representation.

The ideal candidate will be personable, organised, and proactive, with strong communication skills and a passion for delivering outstanding service in a fast-paced, dynamic environment.

Key Responsibilities

• Act as the primary point of contact for clients, responding promptly to enquiries, feedback, and requests.
• Build and maintain strong, long-term relationships with clients and suppliers.
• Oversee guest communication channels, ensuring professional, friendly, and consistent messaging.
• Coordinate and manage client visits, meetings, and events at the Barking Enterprise Centre.
• Collaborate with sales, marketing, and operations teams to enhance customer experience.
• Monitor customer satisfaction metrics and implement strategies for continuous improvement.
• Handle complaints or issues professionally, ensuring timely resolution and client satisfaction.
• Maintain accurate records of client interactions, preferences, and feedback.

Requirements

• Proven experience in guest relations, customer service, or client management (preferably in food, hospitality, or FMCG sectors).
• Exceptional communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Ability to work independently and as part of a collaborative team.
• Proficiency in Microsoft Office and CRM or customer service software.
• Bachelor’s degree in Business, Hospitality, or a related field is preferred.

What We Offer

• Competitive salary (£28,600 per annum).
• Opportunity to work with a growing international seafood brand.
• Modern office environment at Barking Enterprise Centre.
• Career development and training opportunities.
• A collaborative, innovative workplace embracing technology and AI in operations.

How to Apply

Please send your CV and a short cover letter to careers@seafishmongers.co.uk with the subject line:
“Application – Guest Relations Manager”

Alternatively, connect with us via our website at www.seafishmongers.co.uk or on our social media channels.