Terms and Conditions
Welcome to Sea Fish Mongers. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of goods from us. By placing an order, you agree to be bound by these Terms. Please read them carefully.
1. Who We Are
Sea Fish Mongers is a company registered in England & Wales (Company No. [insert registration number]), whose registered office is at:
G.05, Barking Enterprise Centre, 50 Wakering Road, Barking, Essex, IG11 8GN, United Kingdom.
Throughout these Terms, “we”, “us” and “our” refer to Sea Fish Mongers, and “you” refers to the customer or user of the site.
2. Use of the Website
You must be 18 years or older to place an order.
You warrant that all information you provide in ordering goods is correct, complete, and accurate.
We reserve the right to refuse service, cancel orders, or limit order quantities at our discretion.
3. Products & Pricing
All products offered are subject to availability. If a product is out of stock, we will inform you as soon as possible.
We endeavour to display accurate prices. However, errors may occur. If we find a pricing error after you have ordered, we may contact you to offer you the choice of reconfirming your order at the correct price, cancelling it, or substituting a comparable product.
Prices include Value Added Tax (VAT) at the current rate unless stated otherwise. Delivery charges are additional unless and where we have stated “free delivery”.
4. Ordering & Acceptance
Once you place an order, you will receive an acknowledgement by email. This is not an acceptance of the order, but a confirmation that we have received your request.
We accept your order when we dispatch the goods to you. From that point, a contract exists between us.
5. Payment
Payment must be made in full at the time of placing your order, unless otherwise agreed.
We accept payment by [list acceptable payment methods, e.g. credit/debit cards, PayPal, bank transfer].
We use secure payment gateways, and any payment information is handled in accordance with applicable law and our Privacy Policy.
6. Delivery
We deliver to addresses within [UK / specify regions]. For deliveries outside these areas, additional charges or restrictions may apply.
Delivery times stated are estimates and not guaranteed. We will do our best to ensure timely delivery but will not be liable for delays caused by events outside our control.
Ownership of the goods passes to you once they are delivered. Risk transfers at that point.
7. Returns, Refunds & Cancellations
If you wish to cancel an order, please contact us as soon as possible. If the goods have already been dispatched, cancellation may not be possible.
If goods arrive damaged, faulty, or not as described, please contact us within [e.g. 14 days] of receipt. We will ask for evidence (photos etc.), and we will offer either a refund or replacement.
Perishable goods may be returned only if they have been handled correctly and stored in accordance with instructions.
Refunds will be made by the same payment method used for the purchase, within a reasonable period after confirmation of the return.
8. Product Information & Allergens
We endeavour to provide accurate descriptions of all products, including size, weight, origin, and allergen information.
You should read product labels carefully. If you have allergies or dietary restrictions, please contact us for the most up‐to‐date information before ordering.
9. Liability & Disclaimer
Whilst we use reasonable care and skill in selecting and packaging goods, all products are sold “as is” to the extent permitted by law.
We are not liable for any indirect, special, or consequential losses. Our liability for any claim arising from your use of the site or products is limited to the price paid for the relevant goods.
Nothing in these Terms limits liability for death or personal injury resulting from our negligence, or for any other liability which cannot legally be limited under applicable law.
10. Intellectual Property
All content on this website (text, images, logos, branding) is our property or used with permission, and is protected by UK and international intellectual property laws.
You may view and download material from the site solely for your own non-commercial use. You must not republish, reproduce, modify, distribute or use the content for any other purpose without our express permission.
11. Privacy & Data Protection
Our collection and use of your personal data are governed by our Privacy Policy. By using our website and placing orders, you consent to such collection and use.
We will treat all personal information you supply as confidential, and will not disclose it to third parties except as required by law or necessary for supply (e.g. courier companies).
12. Cookies
We use cookies on our website to enhance user experience. Our Cookie Policy explains what cookies we use and how you can opt in or out.
13. Changes to Terms
We may revise these Terms from time to time. Any changes will be effective from the date they are posted on the site. Your continued use of the site after changes are posted constitutes your acceptance of the new Terms.
14. Contact Us
If you have any questions about these Terms, please contact us:
Sea Fish Mongers
Address: G.05, Barking Enterprise Centre, 50 Wakering Road, Barking, Essex, IG11 8GN
Phone: 07856036399
Email: info@seafishmongers.co.uk
15. Governing Law & Dispute Resolution
These Terms are governed by the laws of England & Wales.
Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England & Wales.